Terms of Use

2. Your Account

• You sign in with your mobile number and a one-time password (OTP). One account per person and per mobile number.
• Keep your phone and OTPs secure. You are responsible for all activity on your account. Tell us at once at support@krevoh.com if you suspect misuse.
• Give accurate information and keep it up to date.
• Accounts are personal and cannot be sold, transferred or shared.

3. Permissions and Communications

• Krevoh asks for device permissions such as location, camera, photos and notifications only when a feature needs them. You can change them in your device settings; some features may not work without them.
• By signing up, you agree to receive service messages about your account, OTPs, bookings, orders and redemptions by SMS, WhatsApp, email or push notification.
• Promotional messages are sent only with your consent, and you can opt out at any time in Settings.

4. What Krevoh Does

• Krevoh helps you discover cafés, restaurants, venues and events, book events and occasions, buy products from independent sellers, and redeem offers using Vibe Coins.
• Some venue pages are created automatically from publicly available information and are marked unverified until the venue claims them. Timings, prices, menus and photos may change; please confirm with the venue.
• Offers are provided by venues, not by us. They are walk-in, first come first served, subject to availability and each venue's daily limits.
• Krevoh is an intermediary platform. The venue, event organiser or seller is solely responsible for the food, service, event or product it provides, and for its own licences, safety and legal compliance.

5. Games

• Krevoh's in-app games are free to play. There is no entry fee, deposit, stake or wager, and no cash prize.
• Games reward you only with Vibe Coins, which have no cash value and cannot be bought or withdrawn. They are not online money games under the Promotion and Regulation of Online Gaming Act, 2025.
• Using cheats, bots, scripts, emulators or bugs to progress in games is prohibited and may lead to forfeiture of Vibe Coins and account suspension.

6. Merchants, Organisers and Sellers

• A business may claim an existing venue page or create a new one only if it is authorised to represent that business. We may ask for proof such as GSTIN, FSSAI licence or PAN.
• Merchants, event organisers and sellers must also accept our Merchant / Partner Agreement, which governs payouts, commissions, Vibe points and their obligations.
• They are responsible for the accuracy of their listings, offers, prices, media and product details, for honouring offers shown on Krevoh, and for complying with food safety, licensing, tax, excise, legal metrology and advertising laws.

7. Reviews and Ratings

• Reviews must reflect your own genuine experience of the venue, event or product.
• You must not post reviews in exchange for payment, free products, Vibe Coins or other benefits unless you clearly disclose it. Merchants must not post reviews of their own business or competitors, or pressure customers for positive reviews.
• We do not sell ratings or edit the content of reviews. We may remove reviews that are fake, abusive, irrelevant or break these Terms, in line with the BIS standard on online consumer reviews (IS 19000:2022).

8. Content You Post and Community Guidelines

You keep ownership of reviews, photos, videos and other content you upload. You grant us a non-exclusive, royalty-free, worldwide, sub-licensable licence to host, display, adapt and promote that content on and in connection with Krevoh, for as long as it stays on Krevoh.

Photos you add to reviews. In addition to the licence above, you allow us to use photos you add to reviews to improve and develop the Krevoh application, including how places are searched, recommended and shown, which can involve automated analysis of the images. Clear photos of the place with nobody in them earn Vibes. Photos that show people are not shown in the public gallery and are not used for this purpose. If you do not want your photos used this way, email support@krevoh.com and we will stop; Vibes you have already earned stay in your account, and improvements already made cannot be undone. Only upload photos you took yourself, and please keep people's faces out of them.

You must not host, display, upload, modify, publish, transmit, store, update or share content that:

• belongs to someone else and you have no right to use
• is obscene, pornographic, paedophilic, invasive of another's privacy, or insulting or harassing on the basis of gender
• is defamatory, or hateful or discriminatory on grounds of religion, caste, ethnicity, region, language or gender
• is harmful to children
• infringes any patent, trademark, copyright or other proprietary right
• deceives or misleads about its origin, or knowingly shares misinformation or patently false information
• impersonates another person or business, including through deepfakes or synthetically generated content presented as real
• threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order
• contains software viruses or code designed to disrupt any computer resource
• promotes gambling, drugs, alcohol to minors, weapons, or any illegal activity
• violates any law in force

Be respectful: no spam, no personal attacks, and no sharing of other people's phone numbers, addresses or photos without consent.

9. Prohibited Conduct

• Creating multiple or fake accounts, or using bots, scripts, VPNs or emulators to gain rewards.
• Manipulating Vibe Coins, games, offers, reviews, rankings or ads, or colluding with venue staff.
• Scraping, copying, reverse engineering, decompiling or interfering with Krevoh's systems.
• Reselling, transferring or redeeming offers beyond their limits.
• Using Krevoh for any unlawful, fraudulent or commercial purpose not allowed by us.

10. Third-Party Services

Krevoh uses third-party services such as maps, payment gateways, SMS and OTP providers, and may link to third-party websites. Their own terms and privacy policies apply, and we are not responsible for their content or availability.

11. Intellectual Property and Takedown

• The Krevoh name, logo, app, design, software and content we create belong to us or our licensors. You may not use them without our written permission.
• If you believe content on Krevoh infringes your copyright or trademark, email legal@krevoh.com with your contact details, proof of your rights, the link to the content and a statement that your claim is true. We will act within 36 hours of a valid notice.

12. Suspension and Termination

• We may remove content, restrict features, suspend or terminate accounts, and forfeit Vibe Coins if these Terms or the law are breached.
• We act on lawful orders from courts and government agencies and on valid complaints received by our Grievance Officer.
• You may delete your account at any time from Settings or krevoh.com/delete-account.

13. Disclaimers and Limitation of Liability

• Krevoh is provided “as is” and “as available”. We do not guarantee uninterrupted or error-free service.
• We are not liable for the quality, safety or legality of any venue, event, product or offer, though we will help resolve issues through our grievance process.
• We are not liable for indirect, incidental or consequential losses, including loss of profit or data.
• To the extent permitted by law, our total liability to you for any claim is limited to the amount you paid us in the 6 months before the claim, or ₹1,000, whichever is higher.
• Nothing in these Terms limits liability that cannot be limited under Indian law, or your statutory rights as a consumer.

14. Indemnity

You agree to compensate us, our directors and staff for losses, claims and costs arising from your breach of these Terms, your content, or your misuse of Krevoh.

15. Changes to Krevoh and These Terms

We may change, add or remove features. We may update these Terms and will notify you in the app at least 7 days before material changes take effect. Continuing to use Krevoh after changes take effect means you accept them.

16. Governing Law and Disputes

These Terms are governed by the laws of India. Please first raise any issue with our Grievance Officer. Subject to that and to your rights under consumer law, courts at Guwahati, Assam have exclusive jurisdiction.

17. General

• Force majeure: we are not liable for delays or failures caused by events beyond our reasonable control (natural disasters, floods, internet or power failures).
• Severability: if any part of these Terms is found invalid, the rest remains in force.
• Entire agreement: these Terms and referenced policies are the full agreement between you and us.

18. Contact & Grievances

For support inquiries, email support@krevoh.com. For statutory complaints, please see our dedicated Grievance Redressal page.