Your Data Rights
Effective Date: 15th November 2026•Jurisdiction: Guwahati, Assam, India•Version: 2.0
Under the Digital Personal Data Protection Act, 2023 (DPDP Act), you as a Data Principal hold sovereign control over your personal information. Khyontek AI Private Limited provides seamless, zero-cost mechanisms for you to inspect, rectify, export, and delete your data on Krevoh.
Summary of Your Statutory Rights
| Your Right | What It Means | How To Use It |
|---|---|---|
| Access | Obtain a clear summary of personal data processed, processing activities, and identities of data fiduciaries or processors with whom data has been shared. | Email support@krevoh.com from the address registered on your account |
| Correction & Update | Correct misleading, inaccurate, or incomplete personal data held in your profile or records. | In-App: Profile > Edit, or email support@krevoh.com |
| Erasure | Request complete erasure of your personal data when the purpose for which it was collected is no longer served or upon consent withdrawal. | In-App: Settings > Delete account, or web: krevoh.com/delete-account |
| Withdraw Consent | Revoke affirmative consent previously granted for optional processing (e.g. location tracking, personalized taste profiling, use of your review photos to improve the application, or marketing). | In-App: Settings > Personalised recommendations, or email support@krevoh.com from the address registered on your account |
| Marketing Opt-Out | Cease receiving non-essential promotional SMS, WhatsApp announcements, marketing emails, or push notifications. | Email support@krevoh.com, or reply STOP to promotional SMS |
| Nomination | Nominate any individual who shall, in the event of your death or incapacity, exercise your data principal rights. | Email support@krevoh.com with nominee name, relationship, and contact details |
| Grievance Redressal | Register a formal complaint regarding data protection or fiduciary non-compliance with our Grievance Officer. | Via our Grievance Portal or email support@krevoh.com |
1. How We Process Data Principal Requests
- Identity Verification: To safeguard your privacy against unauthorized access, all requests require OTP verification through your registered Indian mobile number before action is initiated.
- Turnaround Time: We fulfill access, rectification, consent withdrawal, and nomination requests within 30 calendar days. Formal privacy grievances are resolved within a statutory maximum of 90 days.
- No Fee: Every Data Principal request submitted under the DPDP Act is completely free of charge.
- Refusals or Limitations: If we cannot meet a request in full (for example, if retaining specific transaction invoices is mandated by GST regulations), we will supply a detailed written justification.
2. Permanent Account Deletion
When you request account erasure via Settings > Delete account or krevoh.com/delete-account:
- Your profile, saved collections, past visits, and unspent Vibe Coins are permanently removed. This action cannot be reversed.
- Any active or pending bookings or orders are settled or refunded prior to account closure.
- Published reviews and vibe tag submissions are permanently disassociated from your identity or removed.
- Our third-party data processors (cloud, analytics) are instructed to purge your personal data simultaneously.
3. Duties of the Data Principal
In accordance with Section 15 of the DPDP Act, users are required to ensure they do not impersonate another person, provide false information, or lodge frivolous or malicious grievances.
4. Escalation to the Data Protection Board of India
If you remain dissatisfied with the resolution provided by our Grievance Officer, or if we fail to respond within the statutory period, you hold the legal right to submit an appeal to the Data Protection Board of India (DPBI).
5. Contact Our Data Protection Desk
Email: support@krevoh.com
Subject Line: "DPDP Data Rights Request - [Your Mobile Number]"
Physical Office: Khyontek AI Pvt Ltd, Chandra Teron Path, Kahilipara, Guwahati 781019, Assam