Refund & Cancellation Policy
This policy governs cancellations, ticket reschedules, and monetary refunds for paid event tickets, curated occasion bookings, and physical marketplace orders completed via Krevoh. Individual listings clearly display any specific conditions established by the venue, organizer, or seller before payment is authorized; where terms conflict, specific listing terms apply, provided they never fall below statutory consumer protection benchmarks.
1. Transparent Pricing & No Hidden Fees
- The complete itemized price—including GST, platform convenience fees, and shipping—is displayed prior to payment.
- We strictly prohibit hidden surge charges, surprise baggage fees, or undisclosed billing surcharges at checkout.
- Platform convenience fees support secure gateway infrastructure and are non-refundable except where an event is cancelled by the host.
2. Event Ticket Cancellation Tiers
| When You Cancel | Eligible Refund |
|---|---|
| More than 48 hours prior to event start time | 100% of ticket price refunded (convenience fee retained by payment gateway) |
| Within 48 hours of event start time | Non-refundable (unless explicitly permitted by the event curator listing) |
| No-Show on the event date | Non-refundable; ticket is forfeited |
Commercial ticket scalping is strictly prohibited. Ticket transfers to a friend are allowed only if the specific event organizer has enabled guest reassignment on their listing.
3. Event Entry, Age & Admission Conditions
- All paid evening events on Krevoh are restricted to adults aged 18 and older.
- Attendees must carry a valid physical government photo ID (Aadhaar, Passport, Voter ID, or Driver's License) for entry validation.
- Partner venues and event security maintain absolute Right of Admission. Individuals displaying unruly, abusive, or intoxicated behavior may be denied entry or escorted off premises without entitlement to a refund.
- Late entry policies are determined by the stage schedule; arriving after the designated entry cutoff does not qualify for a refund.
4. Host Cancellations, Postponements & Force Majeure
- Cancelled by Host: In the event an event is cancelled by the artist, organizer, or venue, ticket buyers receive an automatic 100% refund, including convenience fees.
- Material Changes / Rescheduling: If an event is postponed or changes its principal venue, you may retain your ticket for the new date or claim a full 100% refund within 7 calendar days of notification.
- Force Majeure / Floods / Weather: If an outdoor festival is shut down due to natural calamities, floods, or statutory curfew, full ticket price refunds or equivalent rescheduled festival credits will be disbursed in accordance with the host agreement.
5. Group Bookings & Occasion Table Reservations
- Cancel up to 24 hours prior to the scheduled reservation slot for a 100% refund of any advance booking deposit paid.
- Cancellations within 24 hours or table no-shows may forfeit the booking deposit as stated during checkout.
- If the partner venue cancels or cannot honor your reservation table, a 100% refund is credited immediately.
6. Marketplace Products (Independent Sellers)
- Seller Direct Fulfillment: Products in the Krevoh artisan marketplace are shipped directly by independent Assam and Northeast craft sellers.
- Pre-Shipment Cancellation: You may cancel any order before package dispatch for a complete 100% refund.
- Damaged, Defective or Wrong Items: Report issues within 48 hours of delivery with unboxing photos via
Help > Report Order. We will arrange a replacement or issue a full refund. - Perishable gourmet foods and beverages cannot be returned once delivered in good condition.
- Vibe Coins utilized toward bill discounts on refunded marketplace orders are instantly credited back to your wallet.
7. Vibe Coin Perks & Drops
Walk-in food and beverage Drops unlocked using Vibe Coins hold no fiat value and are not eligible for cash refunds. Please refer to our Vibe Coins Terms for held coin restoration procedures in the event of venue refusal.
8. Refund Disbursement & Timelines
- All refunds are remitted strictly to the original payment source (UPI, Credit/Debit Card, or Net Banking). We never issue paper cash.
- Approved refund requests are initiated by our automated billing desk within 7 working days. Depending on your banking institution, funds typically reflect in your account within an additional 5 to 7 business days.
9. Submitting a Cancellation or Refund Request
To initiate a cancellation, open My Bookings or My Orders in the Krevoh app and tap Cancel Booking. Alternatively, email support@krevoh.com citing your Booking ID. Unresolved issues can be escalated directly to our Grievance Officer.